Complaints & Grievances Process
Walan Miya encourages you to report any complaints or grievances that you may have against a member of staff, other program participant, content or nature of training delivery or any matter that is not to your liking. In most cases complaints and grievances are the result of a misunderstanding and can be rectified quickly.
However, all complaints or grievances will be treated with respect, seriousness and confidentiality. All reported complaints or grievances will be reported back to you in writing to keep you informed of the progress and outcome of investigations.
Your first point of contact should be with your trainer or assessor and an attempt should be made to resolve the issue as quickly as possible with minimal fuss. If you or the trainer and assessor feel that the nature of the complaint or grievance is serious it should be brought to the attention of the Walan Miya Management immediately.
If the matter cannot be resolved at this level you can bring it to the attention of Walan Miya Managing Director in writing by either handing it to the trainer and assessor in a sealed envelope or by mailing it to:
Walan Miya Management, Walan Miya, PO Box 352, Merimbula NSW 2548
If you have exhausted all avenues and feel that you have not received a fair hearing or an adequate result you may refer the matter to the Department of Fair Trading or the Australian Skills and Quality Authority (www.asqa.gov.au).